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PROCESS CAPTURE AND EVALUATION


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Process Capture - Walking through the Process


  • We First Walked the process
  • Next Interviewd the Key Players
  • Then Mapped the Process
  • Finally obtained Issues, Activities, Drivers and Driver Volumes and Performance Measures

Process Mapping

The Outcome:

  • The Team prepared Agenda for Validation Meeting


NB: Results presented in the form of a graphical gauge dashboard, highlighted the GAP in performance from a best practices benchmark.

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