PROCESS CAPTURE AND EVALUATION

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Process Capture - Walking through the Process

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• We First Walked the process
• Next Interviewd the Key Players
• Then Mapped the Process
• Finally obtained Issues, Activities, Drivers and Driver Volumes and Performance Measures

The Outcome:

• The Team prepared Agenda for Validation Meeting

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NB: Results presented in the form of a graphical gauge dashboard, highlighted the GAP in performance from a best practices benchmark.

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